Please take a moment to complete this short survey to tell us about your experience. Your feedback will be used to improve our service. Your response will be kept confidential. Thank you for your time and valuable input!
 
Company Name:
Name:
Email Address:
Country:
   
1. Overall, please rate your satisfaction with the sales representative.
Very satisfied Somewhat Satisfied Neither satisfied nor dissatisfied Very satisfied
   
2. Based upon your overall experience, please rate your satisfaction with Customer Service in the following areas:
 
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Very dissatisfied
Somewhat dissatisfied
Issue resolution 
Quality of advice 
Promptness of answering phone 
Overall quality of issue handling 
Professionalism of Representative
Helpfulness of Representative
Ease of contacting customer service
Promptness of email response
           
 3. How did you contact the technical representative?
In person  
Telephone  
Email  
Others (Please specify):  
   
 4. About how long did you have wait before speaking to a technical representative?
I was taken care immediately 
Within 3 minutes
At least 3 minutes but less than 5 minutes
At least 5minutes but less than 10 minutes
10 minutes or more
   
 5. Please rate your level of agreement with the following statements.
 
 
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
The technical representative was knowledgeable
The technical representative was patient
The technical representative was enthusiastic
The technical representative was listened patiently
The technical representative was friendly
The technical representative was was responsive
The technical representative was courteous
           
6. Do you have any additional comments about your experience or suggestions on how we can improve?
  
7. How frequently do you contact the technical representative?
 
8. When do you last contact the technical representative?